FRENCH-SPEAKING Customer Service Agent

Accommodations Plus International (API) is a growing, Long Island-based travel management company that is dedicated to enhancing the business and leisure travel experience of airline professionals as well as corporate and business travelers throughout the world. 

Our company is currently seeking Full Time and Part Time French-speaking Customer Service Agents to join our team of professionals in our Melville, NY location. The Customer Service Agent is the client’s and vendor’s main point of contact at API’s Operations Center. Will actively process reservations, maintain and cultivate successful relationships with our Airline, Cruise Line and Hotel partners with focus on the best customer service at all times. 

Job Duties: Total customer service to include but not limited to the following:

• Process all client requests received by the Operation Center via phone, email, fax or through the API systems. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.

• Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.

• Alert supervisor on all items of critical nature that requires management involvement to solve and or avoid potential challenges that may impact either the client or API adversely.

• Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.

• Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.

• Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

• Adapt to the situation at hand e.g. (IROPS) or (other) to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations. This includes but not limited to extended work schedules, be on official “On Call Roster” when needed off regular working hours.

• Function as a team member of the API’s 24/7 Operations Center that calls for the necessity of a rotating work roster.

Job Requirements:

• Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
• Great telephone etiquette
• Excellent writing skills; Excellent computer skills
• Ability to multi task and prioritize; Detail oriented with great organizational skills
• Very flexible work schedule including weekends and holidays
• Able to work overtime if needed
• Active and responsible team member
• We are hiring for ALL shifts including OVERNIGHT

Compensation and Benefits:

• Hourly rate $13.00.
• Comprehensive Full Time benefits package after 90 days including:
  • Medical, dental and life insurance
  • Paid time off
  • Profit Sharing

To apply: please submit your cover letter, salary requirement and resume to HR@apihotels.com or Dominique.eckstein@apihotels.com